Contact At Once! Blog

Contact At Once!, a LivePerson Company, Integrates with Facebook Marketplace

Written by: Angela Wijesinghe on October 26 2017

Today, Facebook announced the general availability of used vehicle dealer listings in the U.S. on Marketplace, a section of Facebook that lets people buy and sell items to others in their community. Contact At Once!, a LivePerson Company, worked with Facebook and selected dealers in the Facebook Messenger integration on Marketplace. Interested buyers can communicate […]


Facebook Marketplace: Adding to the Contact At Once! Messaging Network

Written by: Angela Wijesinghe on October 26 2017

Last year, Facebook officially launched Marketplace as a “convenient destination to discover, buy and sell items with people in your community” —including millions of people in the U.S. who already use it look at auto listings. And today, they’ve expanded the invite to dealerships to add their used vehicle listings! Contact At Once!, a LivePerson […]


Embedded Chat & Text Windows: Get This New Look

Written by: Angela Wijesinghe on October 11 2017

As a businessperson, you know the importance of making a good first impression and making things more efficient. (Those are probably a couple reasons why your company started chatting and texting!) Well, one of our latest product enhancements—embedded chat and text windows—can help you improve it all. Benefits of the Embedded Window Along with a […]


Ghosted? 5 Ways to “Resuscitate” Conversations with Unresponsive Online Shoppers

Written by: Michelle Young on October 10 2017

We’ve all been there. Someone texts in, asking a question. You respond with an answer. Maybe you have a back-and-forth conversation for a bit then…poof! You’ve been ghosted. You’re now dealing with an unresponsive customer. How do you breathe new life into that conversation and determine if they’re gone for good or ready to come […]


3 Stepping Stones to Successful Digital Retailing

Written by: Angela Wijesinghe on October 5 2017

To say the car-buying experience has seen significant changes in recent years would be an understatement. Customers can get a whole host of information about their purchase before ever setting foot on the lot or in a showroom. What’s more, car shoppers are demanding a digital aspect to this experience in increasing numbers—86% of consumers […]


Contact At Once!, a LivePerson Company, Expands IP Portfolio with Additional Patent on Business Messaging Capabilities

Written by: Angela Wijesinghe on August 28 2017

The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging. U.S. Patent 9,572,189 covers the concept of a “system and method for analyzing messages and initiating communication sessions,” enabling Contact At Once! customers to better serve the needs […]


Contact At Once! Messaging Extends to Google My Business

Written by: Angela Wijesinghe on August 25 2017

It’s a fact of life that before they buy, people research online (and most use Google). The search giant is making it easier and easier for consumers to connect with the businesses they’re researching, too—first with Google AdWords click-to-message ads and most recently with Google My Business messaging! Contact At Once! can help you manage […]


Pump Up the Volume: How to Increase Consumer Engagement

Written by: Angela Wijesinghe on August 21 2017

You’ve been chatting and/or texting with customers for a while now, and you’re loving it. You’re one of the thousands who have discovered your customers would rather message than call or email! In fact, messaging is their #1 choice for communicating with brands (more than 75% preferred it over phone or email in this survey). […]


How to Easily Share Documents During Chats

Written by: Angela Wijesinghe on August 10 2017

When a shopper engages you via chat, you know they want quick answers. But that doesn’t mean they’re not interested in more in-depth resources. Let’s say a shopper is trying to decide between two models, and asks you a question. Or maybe they have a question about what sort of paperwork they’ll have to fill […]


6 Reasons to Build a Business Messaging Network

Written by: Angela Wijesinghe on July 26 2017

If you’ve been around Contact At Once! for any length of time, you’ve heard us talk about the “messaging network.” No, it’s not a secret society. It’s not a garage band. The network refers to how we link multiple touch points together for you, giving you easier access to customers and the resulting data. (Much […]